Older People and Adults Community Services
This page provides information about how the Older Peoples and Adult Community services have responded to patient and carer feedback. It will include examples collated from patient and carer experience questionnaires, from closed complaints actions and relevant case studies related to service improvement work.
Feedback from PALS and complaints (OPAC)
The feedback on this page are examples of the learning and actions identified from complaints received by the Older peoples and adult services.
|
Team |
You have told us |
We have listened |
Date Completed |
|
Intermediate Care Team, Huntingdon |
It was identified through a complaint that although all staff are trained in Mental Capacity Act, they are not trained in the rights and responsibilities of lasting power of attorney (LPA) It was recognised that this will become increasingly important due to the increasing frailty of Intermediate Care Team patient population |
All relevant staff within the team will receive training around lasting power of attorney. The training was completed by one of our partner organisations - Adult Social Care (Cambridgeshire County Council), on 28/06/2024. This training was provided to all Community Specialist Practitioners within Intermediate Care. |
09.09.24 |
|
Intermediate Care Team, Peterborough |
The investigation found evidence of mixed messages being given to service user and family members regarding moving & handling. There was a specific discrepancy regarding the use of the Sara Steady, and whether the piece of equipment should be used for transfers |
To discuss with senior moving and handling leads regarding the safe use of the Sara Steady and Updated guidance to be shared with all relevant services. A Seated person transfer devices Task and finish group has now set up with reps from all relevant OPAC services. the aim is to develop specific assessment tools for prescription of seated person transfer devices. |
01.08.24 |
As a patient, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support.