Provide feedback/share your views

Please share your views with us - what’s important to you, is important to us. All of the surveys are completely anonymous and will only take a couple of minutes to complete.

Cambridgeshire and Peterborough NHS Foundation Trust wants to ensure you have the best possible experience when you are accessing our services. Your feedback is extremely important to us - it tells us what we are doing well, what we need to improve and what we need to change.

Depending on which Trust team is supporting you, at some point in your care we will ask for your feedback using both the Patient Friends and Family Test, (see the Further Information section below) and our Trust Patient Experience Survey.

Friends and Family Test

The Patient Friends and Family Test is a question used across the NHS, that asks: 'Overall, how was your experience?' This question is included in the Trust surveys and the live results shared on the  the Trust wide feedback page, under Friends and Family.   

The survey is totally anonymous, and your feedback will help us make sure that Cambridgeshire and Peterborough NHS Foundation Trust is providing the best possible care

Are you a carer?
You may actively be involved in caring for a loved one, or you may have been looking after a family member, partner or friend for years, without identifying as a carer. 

Please share your views and experiences in our survey, here.  

Are you a parent or a parent carer?

If you are a parent or a parent carer who's young person is accessing services, please share your views and experiences here

For more information on how CPFT supports and values carers please follow this link.

https://www.cpft.nhs.uk/patientsandcarer

 

Compliments
Positive feedback helps let us know what we're doing well. If we have done something you are pleased with in the care, support or treatment you have received, please let us know - no matter how small it may seem. 

You can either contact the service team directly or let us know on e-mail, by clicking here. We will pass these messages on to the person or team who looked after you - our staff are always delighted to receive compliments. 
E-mail: palsandcomplaints@cpft.nhs.uk

 

Comments and concerns
Sometimes things don’t always go as planned. When this happens, please do let us know so that we can learn and make improvements.

If you, your carer or a family member would like to discuss any concerns you have about your care, you should speak to the health professional who you see, or the person in charge of your care so the matter can be resolved quickly and informally.

If you would like to make a formal complaint please visit the complaints page on how to do this. 

 

Patient Advice and Liaison Service (PALS)
As a service user, carer or family member, you may prefer to discuss your concerns with someone who is not involved in your care.

Please contact the Trust’s Patient Advice and Liaison Service (PALS) on 01223 219 444 (Freephone 0800 376 0775) or you can visit the PALS webpage to find out how to raise an informal complaint or concern. The PALS service is available during office hours, Monday – Fridays (excluding bank holidays).

 

 

 

 

 

Further Information 

Patient friends and family leaflet Oct 2021.pdf 693KB

Tell us your views on mental health care
Dissent poster Background 1 v1_English.pptx [pptx] 6MB
16-17 year olds leaflet.pptx [pptx] 6MB