Patient Advice and Liaison Service (PALS)

How can PALS help?

As a service user, relative or carer using Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) services, sometimes you may need to turn to someone for help, advice, information and support.  

This is where the Patient Advice and Liaison Service (PALS) can help. We provide confidential advice, information and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS, our Trust and other local organisations.

Getting in contact with PALS

To contact the PALS team you can use this form. 

Or you can contact the PALS team on freephone 0800 376 0775 (please note this is not an emergency telephone line) or the team's landline number at 01223 219444 between 9am and 5pm, Monday to Friday. 

You can also write to the PALS Service at:
Elizabeth House
Fulbourn Hospital
Fulbourn
Cambridge
CB21 5EF

When you get in touch with the CPFT PALS team please can you supply the following information:

• Patient's full name
• Patient's date of birth
• Patient's NHS or patient number (if known)
• Patient's address with postcode
• Patient's telephone / mobile number
• Patient's registered GP surgery
• Department, unit or ward connected to your concern

The above information will help us speedily trace patient details. Many thanks for your help.

If you wish to make a complaint, this link directs you to details about our complaints service.

PALS services in neighbouring NHS Trusts

Listed below are the contact details for PALS teams in the local NHS network.

Peterborough City Hospital: Tel: 01733 673 405; e-mail: Nwangliaft.pals@nhs.net

Hinchingbrooke Hospital: Tel: 01480 428 964; e-mail: Hch-tr.pals@nhs.net

Addenbrooke's Hospital: Tel: 01223 216 756; e-mail: cuh.pals@nhs.net

Cambridgeshire Community Services NHS Trust: Tel: 0300 131 1000; e-mail: CCS-TR.PALS@nhs.net

The East of England Ambulance Service: Tel: 01234 243 320 / 0800 028 3382; e-mail: feedback@eastamb.nhs.uk

Papworth Hospital:  Tel: 01223 638 896 / 01223 638 963; e-mail: papworth.pals@nhs.net

Queen Elizabeth Hospital, Kings Lynn: Tel: 01553 613 351 / 01553 613 343; e-mail: pals@qehkl.nhs.uk

Cambridgeshire and Peterborough Integrated Care System (ICS): NHS Commissioner. Tel: 0800 279 2535; e-mail: cpicb.pet@nhs.net

Contact us

Contact the team by completing this form.