Adult and Specialist Mental Health Services
This page provides information about how the Adult Specialist Mental Health Directorate have responded to patient and carer feedback. It will include examples collated from patient and carer experience questionnaires, from closed complaints actions and relevant case studies related to service improvement work.
Feedback from PALS and complaints (ASMH)
The feedback on this page are examples of the learning and actions identified from complaints received by the Adult Specialist Mental Health services.
|
Team |
You have told us |
We have listened |
Completed date |
|
Psychological Skills Service |
Staff need to be clearer in communicating that one assessment appointment will be offered and that the service does not offer follow up assessment appointments so as not to unfairly raise expectations. |
This has been discussed with staff and the information has been added into standard operating policy for the team. |
26.09.24 |
|
First Response Service |
It was identified that the First response service would benefit from additional training to enhance their understanding around supporting parents and carers and young people. provided by the CAMH and Younited teams to enhance their understanding of supporting parents, carers, and young people. |
Training as been identified for the First Response Team. Younited (A young people's service) will be running a teaching session for the First Response team. |
10.09.24 |
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