Children, Young People and Families Services
This page provides information about how the Children Young Peoples and Families Directorate have responded to patient and carer feedback. It includes information collated from patient and carer experience questionnaires and from complaints actions closed. Relevant case studies related to service improvement work are also included as appropriate.
2024
| You have told us | We have listened |
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Car Parking at the City Care Centre, Peterborough The City Care Centre based in Peterborough has received a number of comments about how difficult the car parking was for parents and parent carers and patients trying to attend for appointments. Some of the comments received included: "Sort out the carparking at the Child Development Centre at the City Care Centre". "Improve the car parking at the City Care Centre." "The car parking is very bad at the City Care Centre" |
The Trust recognises that car parking is an important issue for people accessing clinics and also on staff. In response to this feedback, the Estates and Facilities team have identified additional car parking close by the City Care Centre. Staff are being asked to park in this car park to ensure that the car park next to the City Care Centre is available for people attending the City Care Centre. We will continue to monitor patient and carer feedback to identify if this has improved the situation for people accessing the City Care Centre. |
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Support for parents and parent carers whose child or young person is accessing Children, Young People and Families services (October 2024) Parents and parent carers whose children are accessing Children, Young People and Families Services have rated the support that they have received as a carer lower than the other questions they are asked. This question has consistently been at around 75% compared to 85% for the other questions. |
The directorate have worked with Pinpoint, Centre 33, Family Voice and parent carers to implement the Carer Friendly Tick within their teams. Five teams have been successfully awarded the Carer Friendly tick and more teams are currently working towards their award. |
| Team | You have told us | We have listened | Date of completion |
| CAMH South Core Team | Waiting list letters are worded ambiguously and do not clearly reference that a screening process occurs nor what the outcomes of this may be. | The directorate have redrafted standard waiting list letter to clearly state that the assessment waiting list includes a screening process with the three potential outcomes of this screening. | 18.09.24 |
| CAMH South Core Team | Further clarity was requested regarding written communication. for example clear information about pathway offers within appointment letters. A clear statement at the end of a discharge letter indicating closure of episode of care. Practitioners’ role clearly identified after their full name within all relevant letters |
The documentation with the service has been reviewed including appointment and discharge letters. This review has been fed back to the team so that they are aware of the changes required. |
16.09.24 |
As a patient, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support.